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Business Calendar
Nov 2017
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Dec 2017
Su Mo Tu We Th Fr Sa
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 24  25  26  27  28  29  30
 31            
We are closed on days marked in red. Orders, shipping, and e-mails are processed on/after the next business day.

Payment/Shipping

PAYMENT

Accepted Payment Methods
AmiAmi accepts payments by the 5 methods listed below.

-PayPal (credit card, instant transfer, eCheck)
*eChecks cannot be sent through our website. Please contact us when using this method.
*Cannot be selected for orders containing age restricted products.

-Credit card (Visa, MasterCard, American Express, JCB, Diners Club)
*Payment via debit card is not recommended.
*Credit card cannot be selected for orders to Vietnam, Peru or Ukraine.

-Cash on Delivery
*It can be used only for orders delivered within Japan, with the exception of hotel addresses.

-Alipay

-UnionPay

We do not accept payments by other methods such as pre-paid cards.

Due to a rise in fraudulent credit card payments worldwide, we may be required to ask customers to pay via PayPal in some instances. We may also ask new customers to send their first payment via PayPal due to safety reasons. We apologize for the inconvenience and thank you for your kind understanding on this matter.

Your order's payment method can be updated through the "Modify Existing Orders" section in your My Account page.
Payment Currency
Our store can only accept payments in Japanese Yen (JPY). Payments sent in any other currencies will be refunded.
Payment Deadline
All payments must be made in full within seven (7) days from the date of the first order invoice. We are unable to accept split payments or extend payment deadlines. Please note that combining orders will not extend your payment deadline.
When to Pay
Orders are generally invoiced after all items in an order are available and ready to be shipped.

Pre-payment is not required for pre-order items unless otherwise noted. We may request pre-payment for large orders or certain items such as high-priced or order-made items.

Please note that orders set to Domestic shipping with credit card payment may be automatically charged and shipped upon availability. Please make sure the information for such orders is correct and up-to-date at all times.
How to Pay
A "payment request" email with the order invoice will be sent when the order is ready for payment.
The email will be sent to the email address registered in your AmiAmi account. Please register a legit email address and make sure that your email account can receive emails from the amiami.com domain.

A payment link will be included in the "payment request" email. You can proceed to pay by clicking the link.
Alternatively, you can also pay through the link provided in the "Orders Awaiting Payment" section of your My Account page.
Please contact us if you have trouble sending payment through our website.
Updating the Payment Method
The payment method for each order can be updated through the "Modify Existing Orders" section in your My Account page.

Paid orders cannot be modified through your My Account page or by us. Please make any necessary updates to your orders before sending payment. Please send payment after you receive the updated invoice.
Using AmiAmi Points
1 AmiAmi Point is equivalent to 1 JPY. Points may be redeemed and applied to your order during the payment process.
Points cannot be applied when placing new orders except for orders whose shipping method is Domestic.

Please note that AmiAmi Points are awarded approximately after 17 days from the order's shipping date. They are not awarded immediately after the placement/payment/shipment of an order.
SHIPPING

Available Shipping Methods
AmiAmi offers EMS, DHL, Air Small Packet, SAL Parcel, SAL Small Packet (registered, unregistered) and local courier for domestic delivery.
*Local courier type (Sagawa Express / Yamato / Japan Post) cannot be selected by the customer.

Unfortunately, we are unable to offer any other shipping options. Please also note that EMS, DHL and/or SAL service may not be available to all countries.
Please note that your shipping method may be changed by our store if your order is ineligible to be shipped by your chosen method.

Please understand that during busy times of the month our store may prioritize the shipment of EMS/DHL orders, therefore SAL/Air orders may take slightly longer to be shipped in comparison.

Express Delivery
DHL EMS
Estimated delivery time
(varies by country)
Generally 1-6 days Generally 3-7 days
Online tracking O O
Compensation for loss or damage* O O
Restrictions -Not available to all countries
-Complete and correct address required for delivery
-Cannot ship rechargeable or dry cell batteries.
-Not available to all countries
-Cannot ship rechargeable battery items that are not built-in.
Notes -Fast, Safe
-Highly recommended
-DHL offers On-Demand Delivery service (scheduled delivery, collecting of package from service point, vacation hold)
-Fast, Safe
-Highly Recommended
*Compensation for loss or damage may vary by country.
*Compensation is available only if contacted within 1 month from the shipping date for DHL and within 10 days from delivery date for EMS.
*EMS orders are not eligible for compensation or investigation of non-delivery if 6 months have passed from the shipping date.
(Investigation of non-delivery may be requested only after 3 weeks have passed from the shipping date for both EMS and DHL)

SAL & Domestic Delivery
Domestic Air Small Packet SAL Small Packet
(Registered)
SAL Small Packet
(Unregistered)
SAL Parcel
Estimated delivery time
(varies by country)
Generally 1-2 days Generally 1-2 weeks Generally 2-5 weeks
(it can take up to 8 weeks)
Generally 2-5 weeks
(it can take up to 8 weeks)
Generally 2-5 weeks
(it can take up to 8 weeks)
Online tracking O O O X O
Compensation for loss or damage* Contact local courier**
(Sagawa Express, Yamato, Japan Post)
O
Up to 6000 JPY
O
Up to 6000 JPY
X
No compensation for lost, stolen, damaged, or pilfered shipments
O
Up to 10000 JPY
Restrictions -Japan only -Total length of all 3 sides: Up to 90 cm
-Parcel weight: Up to 2kg
-Total length of all 3 sides: Up to 90 cm
-Parcel weight: Up to 2kg
-SAL service not available to all countries
-Total length of all 3 sides: Up to 90 cm
-Parcel weight: Up to 2kg
-SAL service not available to all countries
-Unavailable for orders over 8,000 JPY
-May not be available for large orders to certain countries (more info)
-SAL service not available to all countries
Notes -500 JPY per order
-Additional 200 JPY for COD payment
-Specify delivery date/time
-Fast and economic with tracking
-Recommended
-Most economic with tracking
-Not recommended for fragile orders
-Most economic
-Not recommended for high value or fragile orders
-Less size/weight restrictions
-Not recommended for fragile orders
*Compensation for loss or damage may vary by country.
*Orders are not eligible for compensation or investigation of non-delivery if 6 months have passed from the shipping date.
(Investigation of non-delivery may be requested only after 2 months have passed from the shipping date for all methods)
**Either Sagawa Express, Yamato or Japan Post will be used for Domestic shipments. The courier type cannot be specified by the customer. Please contact the courier used for your order regarding compensation.

Click "About DHL" for detailed information of DHL.
About DHL
Updating Shipping Method & Address
The shipping method and the address of your orders can be updated through the "Modify Existing Orders" section in your My Account page.

Please keep in mind that updating your address through the "Modify Customer Information" section will not automatically update the shipping address for all your orders. Please update your orders individually and do not pay until you have received a new "Payment Request" email with the new address displayed.

Orders that have been paid, shipped or are being processed for shipping cannot be modified.
Shipping Costs
Shipping costs are calculated after orders are placed and all items in the order are ready to be shipped.

We are able to provide shipping estimates for in-stock items. If you would like an estimate, please contact us with the item code and name before placing an order.
Please note that we are unable to provide shipping estimates for pre-order items as their size and weight are not determined yet.

Shipping cost for domestic delivery is fixed at 500 JPY. Extra 200 JPY is added for Cash on Delivery service.
Customs
Customers may be required to pay customs fees when receiving foreign shipments. AmiAmi unfortunately has no control over any fees/taxes levied by your country's government. We are by law unable to undervalue shipments or mark them as "Gift", and therefore cannot fulfill any such requests to do so. All orders are marked as "Merchandise" with the full value of contents written on an invoice attached to the outside of the parcel. We are unfortunately unable to put invoice documents inside parcels, or ship orders without an invoice. Please be aware of the matter before placing any orders.

Please note that some countries may require parcels to be opened for customs inspection. Our store cannot be held responsible for any actions taken by customs officials, and we are unable to provide compensation or replacements for any items lost, seized, or damaged during the inspection.
Shipment Tracking
Online tracking is available for all shipping methods except SAL Small Packet (Unregistered).

Online tracking is available at the following websites:
-Within Japan: Local courier (Sagawa Express / Yamato / Japan Post) *Cannot be selected by the customer.
-Outside Japan: Japan Post / DHL

For international shipments, tracking may also be available on your country's postal website.

Please note that online tracking status may not always be up-to-date. AmiAmi has no control over the delivery of parcels and we are therefore unfortunately unable to answer any questions relating to parcel delivery status. Please contact your local post office for more information.
Combined Shipping
Items that are scheduled to be released the same month are eligible to be combined into a single order.

Orders can be combined through the "Combine Orders" section in your My Account page.
In-stock and back-order items may be combined together/with pre-order items scheduled to be released the current month. Unfortunately, items released in different months cannot be combined. Our cart system automatically splits items ineligible to be combined into separate orders during the checkout process.

After any modification, orders require processing by AmiAmi. Please note that processing may take some time to be completed and customers cannot proceed to payment during it. For this reason, modifying orders very close to the deadline is not recommended.

Orders that have been paid, shipped or are being processed for shipping cannot be modified.
Split Shipment
Items of an order can be split into separate orders or moved to a different order placed under the same account.
Splitting can be done by contacting us through the "Contact Us" form or by replying to an email sent by us.
Please send us the order ID number and clear instructions on how you want it to be arranged.

In some cases, large orders that are ineligible for Small Packet may be shipped more economically by splitting the order into separate smaller shipments. However, please note that there are some situations where we may not be able to split shipments. We kindly ask and recommend customers to arrange their items the way they would like them to be shipped when placing their orders.

After any modification, orders require processing by AmiAmi. Please note that processing may take some time to be completed and customers cannot proceed to payment during it. For this reason, modifying orders very close to the deadline is not recommended.

Orders that have been paid, shipped or are being processed for shipping cannot be modified.
Shipping Limitations
Not all shipping methods may be available for all orders. Some countries do not offer EMS, DHL and/or SAL service, and there are size and weight limitations for Small Packet shipments. Your order may be modified without prior notice if it is not eligible for your selected shipping method.

AmiAmi may restrict the shipping options for certain items depending on their features (such as material).
Returns
All sales are final and returns are not accepted.
However, there are some cases in which local postal services may return your parcel to us because of it being unclaimed, failure to pay import fees, etc. If that happens, we will contact you to arrange reshipment. In case a reshipment fee is required, our shop will be unable to cover it, therefore we will require that the customer pay for it. Please note that items will be re-shipped in the same condition as they are returned to our store. Postage fees for initial delivery are non-refundable.

Please also note that, in certain cases, orders shipped with SAL parcel or DHL may be charged an additional shipping fee to return the parcel to us. As with reshipment fees, we are unable to cover it and will require the customer to pay for it.
SHIPPING RATES

DHL
*We cannot provide a chart with the shipping fees, as they fluctuate depending on fuel surcharges.
*It may be cheaper than EMS depending on the size, weight and the country.
*The shipping fee will be quoted in your invoice.


Shipping Method EMS Air Small Packet SAL Small Packet
Registered / (Unregistered)
AREA
/
Items + Package Weight
Asia North and Central America/
Middle East/
Oceania
Europe South America/
Africa
Asia North and Central America/
Europe/
Middle East/
Oceania
South America/
Africa
Asia North and Central America/
Europe/
Middle East/
Oceania
South America/
Africa
All prices shown below are in Japanese Yen (JPY)
Up to 0.3kg 1,400 2,000 2,200 2,400 780 940 1,110 730
(320)
790
(380)
850
(440)
Up to 0.4kg 1,400 2,000 2,200 2,400 880 1,090 1,320 810
(400)
890
(480)
970
(560)
Up to 0.5kg 1,400 2,000 2,200 2,400 980 1,240 1,530 890
(480)
990
(580)
1,090
(680)
Up to 0.6kg 1,540 2,180 2,400 2,740 1,080 1,390 1,740 970
(560)
1,090
(680)
1,210
(800)
Up to 0.7kg 1,680 2,360 2,600 3,080 1,180 1,540 1,950 1,050
(640)
1,190
(780)
1,330
(920)
Up to 0.8kg 1,820 2,540 2,800 3,420 1,280 1,690 2,160 1,130
(720)
1,290
(880)
1,450
(1,040)
Up to 0.9kg 1,960 2,720 3,000 3,760 1,380 1,840 2,370 1,210
(800)
1,390
(980)
1,570
(1,160)
Up to 1.0kg 2,100 2,900 3,200 4,100 1,480 1,990 2,580 1,290
(880)
1,490
(1,080)
1,690
(1,280)
Up to 1.1kg 2,220 3,060 3,380 4,420 1,570 2,100 2,730 1,370
(960)
1,590
(1,180)
1,810
(1,400)
Up to 1.2kg 2,340 3,220 3,560 4,740 1,660 2,210 2,880 1,450
(1,040)
1,690
(1,280)
1,930
(1,520)
Up to 1.3kg 2,460 3,380 3,740 5,060 1,750 2,320 3,030 1,530
(1,120)
1,790
(1,380)
2,050
(1,640)
Up to 1.4kg 2,580 3,540 3,920 5,380 1,840 2,430 3,180 1,610
(1,200)
1,890
(1,480)
2,170
(1,760)
Up to 1.5kg 2,700 3,700 4,100 5,700 1,920 2,530 3,320 1,690
(1,280)
1,990
(1,580)
2,290
(1,880)
Up to 1.6kg 2,820 3,860 4,280 6,020 2,010 2,640 3,470 1,770
(1,360)
2,090
(1,680)
2,410
(2,000)
Up to 1.7kg 2,940 4,020 4,460 6,340 2,100 2,750 3,620 1,850
(1,440)
2,190
(1,780)
2,530
(2,120)
Up to 1.8kg 3,060 4,180 4,640 6,660 2,190 2,860 3,770 1,930
(1,520)
2,290
(1,880)
2,650
(2,240)
Up to 1.9kg 3,180 4,340 4,820 6,980 2,280 2,970 3,920 2,010
(1,600)
2,390
(1,980)
2,770
(2,360)
Up to 2.0kg 3,300 4,500 5,000 7,300 2,360 3,070 4,060 2,090
(1,680)
2,490
(2,080)
2,890
(2,480)
Up to 2.1kg 3,400 4,640 5,160 7,600 Small Packet shipping is not available for orders over 2.0kg.
Up to 2.2kg 3,500 4,780 5,320 7,900
Up to 2.3kg 3,600 4,920 5,480 8,200
Up to 2.4kg 3,700 5,060 5,640 8,500
Up to 2.5kg 3,800 5,200 5,800 8,800
Up to 2.6kg 3,900 5,340 5,960 9,100
Up to 2.7kg 4,000 5,480 6,120 9,400
Up to 2.8kg 4,100 5,620 6,280 9,700
Up to 2.9kg 4,200 5,760 6,440 10,000
Up to 3.0kg 4,300 5,900 6,600 10,300
Up to 4.0kg 5,300 7,300 8,200 13,300
Up to 5.0kg 6,300 8,700 9,800 16,300
Up to 6.0kg 7,300 10,100 11,400 19,300
Up to 7.0kg 8,100 11,200 12,700 21,400
Up to 8.0kg 8,900 12,300 14,000 23,500
Up to 9.0kg 9,700 13,400 15,300 25,600
Up to 10.0kg 10,500 14,500 16,600 27,700


Shipping Method SAL Parcel
AREA
/
Items + Package Weight
East Asia South East Asia/
South West Asia
North and Central America/
Europe/
Middle East/
Oceania
South America/
Africa
All prices shown below are in Japanese Yen (JPY)
Up to 0.5kg 1,800 2,200 2,700 3,400
Up to 1.0kg 1,800 2,200 2,700 3,400
Up to 1.5kg 2,100 2,550 3,275 4,200
Up to 2.0kg 2,400 2,900 3,850 5,000
Up to 2.5kg 2,700 3,250 4,425 5,800
Up to 3.0kg 3,000 3,600 5,000 6,600
Up to 4.0kg 3,600 4,300 6,150 8,200
Up to 5.0kg 4,200 5,000 7,300 9,800
Up to 6.0kg 4,700 5,600 8,350 11,250
Up to 7.0kg 5,200 6,200 9,400 12,700
Up to 8.0kg 5,700 6,800 10,450 14,150
Up to 9.0kg 6,200 7,400 11,500 15,600
Up to 10.0kg 6,700 8,000 12,550 17,050