Category List
Bishoujo Figure
Character Figures
Foreign Figures
Trading Figures
Gundam Toys
Robots
Tokusatsu Toys
Dolls
Scale/Military
Car Models
Books/Mangas
BDs/DVDs/CDs
Video Games
Card Games
Trading Cards
Kid's Toys
Character Goods- Bishounen Items
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Payment/Shipping
- PAYMENT
-
Accepted payment methods
AmiAmi accepts PayPal (credit card, instant transfer, eCheck) and credit card (Visa, MasterCard, American Express, JCB, Diners Club) payments. Unfortunately pre-paid cards cannot be accepted. Cash on Delivery payment is available for an extra 200 JPY for shipments within Japan. We unfortunately cannot accept any other payment methods. Please note that credit card payment is not available for orders to Vietnam or Peru.
Your order's payment method can be updated through the "Update shipping info/payment method" link on your My Account page. Please note that eChecks by PayPal cannot be sent through our website. Please contact us if you would like to send an eCheck.
Payment currency
Our store can only accept payments in Japanese Yen (JPY). Payments sent in any other currencies will be returned.
When to pay
Orders are invoiced after all items in an order are available and ready to be shipped. Pre-payment is not required for pre-order items unless noted otherwise. We may request pre-payment for large orders, or certain items including but not limited to high-priced or order-made items. Please contact us if you have trouble authorizing payment through our website.
Payment deadline
All payments must be made in full within seven (7) days of the first order invoice. We are unable to accept split payments or extend payment deadlines. Please note that combining orders will not extend your payment deadline.
Using points
1 AmiAmi Point is equivalent to 1 JPY. Points may be redeemed and applied to your order during the payment process.
NOTE: Paid orders cannot be modified. Please make any necessary updates to your orders and wait for an updated invoice before authorizing payment.
- SHIPPING
-
Available shipping methods
All orders are shipped by either EMS, Air Small Packet, or SAL. We are unfortunately unable to offer any other shipping options. Please note that EMS and/or SAL service may not be available to all countries.
Your order's shipping method and shipping address can be updated through the "Update shipping info/payment method" link on your My Account page. Please keep in mind that updating your address through the "Modify account information" link will not automatically update the shipping address for all your orders. Please update your orders individually and do not authorize payment for in-stock orders until you have received a new invoice with the new address displayed. Orders that are in the process of shipping or have been shipped cannot be modified.
NOTE: Your shipping method may be changed by our store if your order is ineligible to be shipped by your chosen method.
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Shipping costs
Shipping costs are calculated after orders are placed and all items in the order are ready to be shipped. We are able to provide shipping estimates for in-stock items. If you would like an estimate, please contact us before placing an order with the item code and name. Please note that we are unable to provide shipping estimates for pre-order items because their final size and weight have not yet been determined.
Customs fees
Customers may be required to pay customs fees when receiving foreign shipments and we ask that customers please keep this in mind when placing orders at our store. AmiAmi unfortunately has no control over any fees/taxes levied by your country's government. We are by law unable to undervalue shipments or mark them as "Gift," and therefore cannot fulfill any such requests to do so. All orders are marked as "Merchandise" with the full value of contents written on an invoice attached to the outside of the parcel. We are unfortunately unable to put invoice documents inside parcels, or ship orders without an invoice.
Shipment tracking
Online tracking is available for all shipping methods except SAL Small Packet (Unregistered).
Online tracking is available at the following websites:
Within Japan: Sagawa Express
Outside Japan: Japan Post
Tracking may also be available on your country's postal website.
Please understand that the online tracking status may not always be up-to-date. AmiAmi has no control over the delivery of parcels and we are therefore unfortunately unable to answer any questions relating to parcel delivery status. Please contact your local post office for more information.
Combined shipping
Items that are scheduled to be released the same month are eligible to be combined. Orders can be combined through the Combine orders by month link on your My Account page. In-stock and back-order items may be combined together, or with pre-order items scheduled to be released the current month. Please understand that we are unfortunately unable to combine items released in different months and our cart system will automatically split items ineligible to be combined into separate orders during the checkout process.
NOTE: Orders past due for payment are not eligible to be modified.
Split shipment
In some cases large orders that are ineligible for Small Packet may be shipped more economically by splitting the order into separate, smaller shipments. Please contact us with instructions regarding how you would like your items arranged if you would like to split your order.
NOTE: Orders past due for payment are not eligible to be modified.
Shipping limitations
Not all shipping methods may be available for all orders. Some countries do not offer EMS and/or SAL service, and there are size and weight limitations for Small Packet shipments. Your order may be modified without prior notice if your order is not eligible for your selected shipping method.
- SHIPPING RATES
| Domestic | EMS | Air Small Packet | SAL Small Packet (Registered) |
SAL Small Packet (Unregistered) |
SAL Parcel** | |
|---|---|---|---|---|---|---|
| Estimated delivery time (varies by country) |
Generally 1-2 days | Generally 2-5 days | Generally 1-2 weeks | Generally 2-5 weeks | Generally 2-5 weeks | Generally 2-5 weeks |
| Online tracking | O | O | O | O | X | O |
| Compensation for loss or damage* | Contact Sagawa | O | O Up to 6000 JPY |
O Up to 6000 JPY |
X No compensation for lost, stolen, damaged, or pilfered shipments |
O Up to 10000 JPY |
| Restrictions | Japan only | EMS service not available to all countries | Size: 90 cm Weight: 2kg |
Size: 90 cm SAL service not available to all countries |
Size: 90 cm SAL service not available to all countries |
May not be available for large orders to certain countries (more info) SAL service not available to all countries |
| Notes | 500 JPY per order +200 JPY for COD payment Specify delivery date/time |
Fastest Safest Highly recommended |
Fast and economic with tracking Recommended |
Most economic with tracking Not recommended for fragile orders |
Most economic Not recommended for high value or fragile orders |
Less size/weight restrictions Not recommended for fragile orders |
| * May vary by country. ** SAL Parcel is not a selectable shipping method. Orders exceeding Small Packet limitations will automatically be updated to SAL Parcel. |
||||||
| Shipping Method | EMS | Air Small Packet | SAL Small Packet Registered / (Unregistered) |
|||||||
| AREA / Items + Package Weight |
Asia | North and Central America/ Middle East/ Oceania |
Europe | South America/ Africa |
Asia | North and Central America/ Europe/ Middle East/ Oceania |
South America/ Africa |
Asia | North and Central America/ Europe/ Middle East/ Oceania |
South America/ Africa |
| All prices shown below are in Japanese Yen (JPY) | ||||||||||
| Up to 0.3kg | 900 | 1,200 | 1,500 | 1,700 | 780 | 940 | 1,100 | 720 (320) |
790 (380) |
850 (440) |
| Up to 0.4kg | 1,000 | 1,350 | 1,650 | 1,900 | 880 | 1,090 | 1,320 | 810 (400) |
890 (480) |
970 (560) |
| Up to 0.5kg | 1,100 | 1,500 | 1,800 | 2,100 | 980 | 1,240 | 1,530 | 890 (480) |
990 (580) |
1,090 (680) |
| Up to 0.6kg | 1,240 | 1,680 | 2,000 | 2,440 | 1,080 | 1,390 | 1,740 | 970 (560) |
1,090 (680) |
1,210 (800) |
| Up to 0.7kg | 1,380 | 1,860 | 2,200 | 2,780 | 1,180 | 1,540 | 1,950 | 1,050 (640) |
1,190 (780) |
1,330 (920) |
| Up to 0.8kg | 1,520 | 2,040 | 2,400 | 3,120 | 1,280 | 1,690 | 2,160 | 1,130 (720) |
1,290 (880) |
1,450 (1,040) |
| Up to 0.9kg | 1,660 | 2,220 | 2,600 | 3,460 | 1,380 | 1,840 | 2,370 | 1,210 (800) |
1,390 (980) |
1,570 (1,160) |
| Up to 1.0kg | 1,800 | 2,400 | 2,800 | 3,800 | 1,480 | 1,990 | 2,580 | 1,290 (880) |
1,490 (1,080) |
1,690 (1,280) |
| Up to 1.1kg | 1,920 | 2,560 | 2,980 | 4,120 | 1,570 | 2,100 | 2,730 | 1,370 (960) |
1,590 (1,180) |
1,810 (1,400) |
| Up to 1.2kg | 2,040 | 2,720 | 3,160 | 4,440 | 1,660 | 2,210 | 2,880 | 1,450 (1,040) |
1,690 (1,280) |
1,930 (1,520) |
| Up to 1.3kg | 2,160 | 2,880 | 3,340 | 4,760 | 1,750 | 2,320 | 3,030 | 1,530 (1,120) |
1,790 (1,380) |
2,050 (1,640) |
| Up to 1.4kg | 2,280 | 3,040 | 3,520 | 5,080 | 1,840 | 2,430 | 3,180 | 1,610 (1,200) |
1,890 (1,480) |
2,170 (1,760) |
| Up to 1.5kg | 2,400 | 3,200 | 3,700 | 5,400 | 1,920 | 2,530 | 3,320 | 1,690 (1,280) |
1,990 (1,580) |
2,290 (1,880) |
| Up to 1.6kg | 2,520 | 3,360 | 3,880 | 5,720 | 2,010 | 2,640 | 3,470 | 1,770 (1,360) |
2,090 (1,680) |
2,410 (2,000) |
| Up to 1.7kg | 2,640 | 3,520 | 4,060 | 6,040 | 2,100 | 2,750 | 3,620 | 1,850 (1,440) |
2,190 (1,780) |
2,530 (2,120) |
| Up to 1.8kg | 2,760 | 3,680 | 4,240 | 6,360 | 2,190 | 2,860 | 3,770 | 1,930 (1,520) |
2,290 (1,880) |
2,650 (2,240) |
| Up to 1.9kg | 2,880 | 3,840 | 4,420 | 6,680 | 2,280 | 2,970 | 3,920 | 2,010 (1,600) |
2,390 (1,980) |
2,770 (2,360) |
| Up to 2.0kg | 3,000 | 4,000 | 4,600 | 7,000 | 2,360 | 3,070 | 4.060 | 2,090 (1,680) |
2,490 (2,080) |
2,890 (2,480) |
| Up to 2.1kg | 3,100 | 4,140 | 4,760 | 7,300 | SAL shipment is not available for orders over 2.0kg | |||||
| Up to 2.2kg | 3,200 | 4,280 | 4,920 | 7,600 | ||||||
| Up to 2.3kg | 3,300 | 4,420 | 5,080 | 7,900 | ||||||
| Up to 2.4kg | 3,400 | 4,560 | 5,240 | 8,200 | ||||||
| Up to 2.5kg | 3,500 | 4,700 | 5,400 | 8,500 | ||||||
| Up to 2.6kg | 3,600 | 4,840 | 5,560 | 8,800 | ||||||
| Up to 2.7kg | 3,700 | 4,980 | 5,720 | 9,100 | ||||||
| Up to 2.8kg | 3,800 | 5,120 | 5,880 | 9,400 | ||||||
| Up to 2.9kg | 3,900 | 5,260 | 6,040 | 9,700 | ||||||
| Up to 3.0kg | 4,000 | 5,400 | 6,200 | 10,000 | ||||||
| Up to 4.0kg | 5,000 | 6,800 | 7,800 | 13,000 | ||||||
| Up to 5.0kg | 6,000 | 8,200 | 9,400 | 16,000 | ||||||
| Up to 6.0kg | 7,000 | 9,600 | 11,000 | 19,000 | ||||||
| Up to 7.0kg | 7,800 | 10,700 | 12,300 | 21,100 | ||||||
| Up to 8.0kg | 8,600 | 11,800 | 13,600 | 23,200 | ||||||
| Up to 9.0kg | 9,400 | 12,900 | 14,900 | 25,300 | ||||||
| Up to 10.0kg | 10,200 | 14,000 | 16,200 | 27,400 | ||||||
| Shipping Method | SAL Parcel | |||
| AREA / Items + Package Weight |
East Asia | South East Asia/ South West Asia |
North and Central America/ Europe/ Middle East/ Oceania |
South America/ Africa |
| All prices shown below are in Japanese Yen (JPY) | ||||
| Up to 2.0kg | 2,400 | 2,900 | 3,850 | 5,000 |
| Up to 2.1kg | 2,460 | 2,970 | 3,965 | 5,160 |
| Up to 2.2kg | 2,520 | 3,040 | 4,080 | 5,320 |
| Up to 2.3kg | 2,580 | 3,110 | 4,195 | 5,480 |
| Up to 2.4kg | 2,640 | 3,180 | 4,310 | 5,640 |
| Up to 2.5kg | 2,700 | 3,250 | 4,425 | 5,800 |
| Up to 2.6kg | 2,760 | 3,320 | 4,540 | 5,960 |
| Up to 2.7kg | 2,820 | 3,390 | 4,655 | 6,120 |
| Up to 2.8kg | 2,880 | 3,460 | 4,770 | 6,280 |
| Up to 2.9kg | 2,940 | 3,530 | 4,885 | 6,440 |
| Up to 3.0kg | 3,000 | 3,600 | 5,000 | 6,600 |
| Up to 4.0kg | 3,600 | 4,300 | 6,150 | 8,200 |
| Up to 5.0kg | 4,200 | 5,000 | 7,300 | 9,800 |
| Up to 6.0kg | 4,700 | 5,600 | 8,350 | 11,250 |
| Up to 7.0kg | 5,200 | 6,200 | 9,400 | 12,700 |
| Up to 8.0kg | 5,700 | 6,800 | 10,450 | 14,150 |
| Up to 9.0kg | 6,200 | 7,400 | 11,500 | 15,600 |
| Up to 10.0kg | 6,700 | 8,000 | 12,550 | 17,050 |
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